Effective Date: January 1st, 2025
These Terms of Service (“Terms”) govern your use of the Ventanix Design Subscription (“Service”) provided by Ventanix LLC (“Ventanix”, “we”, “our”, or “us”). By subscribing to this Service, you (“Client”, “you”, or “your”) agree to the following:
1. Service Overview
Ventanix provides a flat-rate creative services subscription for $5,000.00 per calendar month. This includes access to any design and marketing services listed in our current scope, available at https://ventanix.com/service-matrix/.
2. Unlimited Requests – Reasonable Usage
Clients may submit an unlimited number of requests per month. However, all requests will be handled one at a time, in the order received unless otherwise agreed upon. If you’re not responsive or clear with direction, timelines may be extended.
3. Turnaround Time
Each request typically takes 1 to 3 business days to complete, depending on:
- The complexity of the task
- The quality and completeness of your input
- Your responsiveness to feedback and questions
Delays caused by unclear instructions or lack of feedback are not the responsibility of Ventanix.
4. Client Responsiveness
The more clearly a task is defined, the faster it will be completed. Clients are encouraged to provide:
- Clear goals
- Visual references (if applicable)
- All required assets upfront
Ventanix reserves the right to pause or defer tasks until adequate information is provided.
5. Service Period
Your subscription is billed on a calendar-month basis (e.g., March 1–March 31). Work resets on the 1st of each month. There are no rollovers, partial refunds, or prorated rates for unused time or deliverables.
6. What’s Included
This Service includes all items listed in our Scope of Work (found at https://ventanix.com/scope). This typically includes, but is not limited to:
- Graphic Design
- Web Design (UI/UX)
- Landing Pages
- Social Media Assets
- Brand Collateral
- Presentation Design
- Email Graphics
- Ad Creative
- GoHighLevel Customization
Ventanix will communicate what is and is not within scope based on your requests. If something falls outside of the scope, we will provide options for separate billing or a project estimate.
7. Task Submission
Tasks can be submitted via:
- Trello (your dedicated client board)
- The Ventanix client portal
- Emailing support@ventanix.com
Submissions must include a clear task description, any relevant links, and supporting assets.
8. Ownership & Deliverables
All approved final designs are yours. You own them 100% upon delivery and payment of your subscription.
However, our work may not be reused, resold, templated, or repurposed for commercial resale, mass reproduction, or distribution—including but not limited to use as design templates, frameworks, or pre-built assets—without prior written authorization from Ventanix. This service is intended for use within your own business or organization only.
9. Use of Work for Portfolio
Ventanix reserves the right to showcase completed work or campaign examples in our public portfolio, case studies, or social media channels—unless you explicitly request confidentiality or the work contains sensitive information. We will never share personal data, private client information, or embargoed content without prior approval.
10. Subscription Terms & Cancellations
- Payment is due upfront at the beginning of each month.
- This is a month-to-month service. You may cancel anytime before the next billing cycle.
- There are no refunds for unused time or services.
11. Limitation of Liability
Ventanix is not liable for any damages, losses, or issues resulting from how you use the deliverables. We will do our best to deliver exceptional work on time, but performance is subject to timely client input.
12. Changes to These Terms
We reserve the right to update these Terms at any time. Continued use of the Service after such changes constitutes your acceptance.
13. Contact
Questions? Email support@ventanix.com